How can we help?

Open the EnturfPlayer app, browse turfs near you, pick a slot on the ground detail page, and pay via Razorpay (UPI, card, net banking, or wallet). Your booking appears under My Bookings immediately.

Open My Bookings, tap the booking, and choose Cancel. Refunds depend on the venue's cancellation window shown at the time of booking. If eligible, refunds are processed to your original payment method within 7–14 working days.

Check that you entered the correct phone number with country code, and confirm you have signal. If still nothing, wait 60 seconds and tap Resend. If the issue persists, email us at support@enturf.ai with your phone number and we'll help.

Razorpay sometimes takes a minute to send confirmation. Refresh My Bookings after 60 seconds. If the booking still doesn't appear, your payment will be auto-reversed within 5–7 working days. Email support@enturf.ai with the booking attempt time and Razorpay payment ID and we'll trace it for you.

In the app: More → Privacy → Delete Account, and confirm twice. Your account is deleted straight away. Without the app, email support@enturf.ai with the subject "Delete my account" and the phone number you sign in with. We lock the account once we've checked it's you, and delete it 30 days later. Full details, including what we keep: enturf.ai/delete-account.

Friends are matched by phone number. Make sure your friend has signed up using the same phone number that's saved in your contacts. Grant the Contacts permission in app settings to enable matching. You can also send a friend request manually using their phone number.

Match recordings are usually available within a few minutes of the match ending, but in some cases can take up to 30 minutes for processing. If a recording is missing more than 24 hours after a match, email support@enturf.ai with the venue, date, and slot time.

Profile photo, name, and preferred sport: More → Profile → Edit. To change the phone number tied to your account, email support@enturf.ai with both the old and new numbers — we'll verify and migrate.

Email support@enturf.ai with a short description and a screenshot or screen recording if possible. We read every message.